{"id":4534,"date":"2017-01-18T15:44:58","date_gmt":"2017-01-18T14:44:58","guid":{"rendered":"http:\/\/www.panoramic-hotel.de\/haeufige-fragen\/"},"modified":"2026-10-13T11:52:10","modified_gmt":"2026-10-13T09:52:10","slug":"frequently-asked-questions","status":"publish","type":"page","link":"https:\/\/www.panoramic-hotel.de\/en\/frequently-asked-questions\/","title":{"rendered":"Frequently asked questions"},"content":{"rendered":"<p><section id=\"bt_section6ace51b046ae2\"  class=\"boldSection topSpaced bottomSemiSpaced gutter inherit\" ><div class=\"port\"><div class=\"boldCell\"><div class=\"boldCellInner\"><div class=\"boldRow \" ><div class=\"boldRowInner\"><div class=\"rowItem col-md-8 col-ms-12 btTextLeft\"  data-width=\"8\"><div class=\"rowItemContent\" ><div class=\"rowItemContentInner\"><header class=\"header btClear extralarge btDash bottomDash  btHeadlineDefaultColor btBottomDashAccentColor\" ><div class=\"dash\"><div class=\"btSuperTitle\"><span>FAQ<\/span><\/div><h1><span class=\"headline\">Frequently asked questions<\/span><\/h1><\/div><div class=\"btSubTitle\">Here you will find answers to frequent questions from our guests and all kinds of interesting facts about the Hotel Panoramic in Bad Lauterberg in the Harz Mountains. If the desired solution for your problem is not included, we look forward to your contact request. You can reach us by phone or e-mail. Our friendly team looks forward to meeting you and will be happy to advise you!   <\/div><\/header><\/div><\/div><\/div><div class=\"rowItem col-md-4 col-ms-12 btTextLeft\"  data-width=\"4\"><div class=\"rowItemContent\" ><div class=\"rowItemContentInner\"><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/section><section id=\"bt_section6ace51b046de1\"  class=\"boldSection topSpaced gutter inherit\" ><div class=\"port\"><div class=\"boldCell\"><div class=\"boldCellInner\"><div class=\"boldRow \" ><div class=\"boldRowInner\"><div class=\"rowItem col-md-9 col-ms-12  btTextLeft\"  data-width=\"9\"><div class=\"rowItemContent\" ><div class=\"rowItemContentInner\"><header class=\"header btClear medium  btHeadlineDefaultColor btBottomDashAccentColor\" ><div class=\"dash\"><h3><span class=\"headline\">General questions<\/span><\/h3><\/div><\/header><\/div><\/div><\/div><div class=\"rowItem col-md-3 col-sm-6 col-ms-12 btTextLeft\"  data-width=\"3\"><div class=\"rowItemContent\" ><div class=\"rowItemContentInner\"><header class=\"header btClear medium  btHeadlineDefaultColor btBottomDashAccentColor\" ><\/header><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/section><section id=\"bt_section6ace51b046fd8\"  class=\"boldSection gutter inherit\" ><div class=\"port\"><div class=\"boldCell\"><div class=\"boldCellInner\"><div class=\"boldRow \" ><div class=\"boldRowInner\"><div class=\"rowItem col-md-9 col-ms-12  btTextLeft\"  data-width=\"9\"><div class=\"rowItemContent\" ><div class=\"rowItemContentInner\"><div class=\"btTabs tabsVertical\" data-open-first=\"yes\"><ul class=\"tabsHeader\"><li><span>When can I check in \/ By what time do I have to check out?<\/span><\/li><li><span>Can we use the swimming pool before check-in, or even after check-out, until the end of the day?<\/span><\/li><li><span>Should we pay a deposit?<\/span><\/li><li><span>What payment methods are accepted at the hotel?<\/span><\/li><li><span>Are pets allowed?<\/span><\/li><li><span>Are there any non-smoking flats?<\/span><\/li><li><span>Are there any single or double rooms?<\/span><\/li><\/ul><div class=\"tabPanes accordionPanes\"><div class=\"tabPane\">\n\t\t\t<div class=\"tabAccordionTitle\"><span>When can I check in \/ By what time do I have to check out?<\/span><\/div>\n\t\t\t<div class=\"tabAccordionContent\"><div class=\"btText\" ><\/p>\n<p>\nThe apartments\/rooms are available to you starting at 4:00 p.m. on the day of arrival and until 10:00 a.m. on the day of departure.<br \/>Depending on availability, you are welcome to book early check-in starting at 11:00 a.m. or late check-out until 4:00 p.m. as <a href=\"https:\/\/www.panoramic-hotel.de\/en\/rooms-and-prices\/\">an additional service<\/a>. Please contact us! <\/p>\n<p>\n<\/div><\/div>\n\t\t<\/div><div class=\"tabPane\">\n\t\t\t<div class=\"tabAccordionTitle\"><span>Can we use the swimming pool before check-in, or even after check-out, until the end of the day?<\/span><\/div>\n\t\t\t<div class=\"tabAccordionContent\"><div class=\"btText\" ><\/p>\n<p>\n<a href=\"https:\/\/www.panoramic-hotel.de\/en\/our-hotel-2\/harz-hotel-pool-wellness\/\">Our swimming pool<\/a> as well as the sauna area are at your disposal on the day of arrival before the apartment is ready for occupancy as well as on the day of departure after check-out, as the check-in times or check-out times are only valid for the use of the apartment. Please note the opening hours: <\/p>\n<p><span style=\"text-decoration: underline;\"><strong>Swimming pool<\/strong><\/span><\/p>\n<p><em>Monday: 8 <\/em>:00 a.m. to 12:00 p.m. and 3:00 p.m. to 9:30 p.m.<\/p>\n<p><em>Tuesday\u2013Sunday: 8 <\/em>:00 a.m. to 9:30 p.m., open continuously<\/p>\n<p><span style=\"text-decoration: underline;\"><strong>Sauna<\/strong><\/span><\/p>\n<p>daily 15:00 to 21:30 (90\u00b0C sauna &#038; steam bath) <em>on request, please register at least one hour in advance at reception. <\/em> <\/p>\n<p>\n<\/div><\/div>\n\t\t<\/div><div class=\"tabPane\">\n\t\t\t<div class=\"tabAccordionTitle\"><span>Should we pay a deposit?<\/span><\/div>\n\t\t\t<div class=\"tabAccordionContent\"><div class=\"btText\" ><\/p>\n<p>\nUnless otherwise stated in the booking confirmation, payment of the full amount is due on arrival.<\/p>\n<p>\n<\/div><\/div>\n\t\t<\/div><div class=\"tabPane\">\n\t\t\t<div class=\"tabAccordionTitle\"><span>What payment methods are accepted at the hotel?<\/span><\/div>\n\t\t\t<div class=\"tabAccordionContent\"><div class=\"btText\" ><\/p>\n<p>\nIn addition to cash, we also accept EC card, Maestro, Master and Visa card.<\/p>\n<p>\n<\/div><\/div>\n\t\t<\/div><div class=\"tabPane\">\n\t\t\t<div class=\"tabAccordionTitle\"><span>Are pets allowed?<\/span><\/div>\n\t\t\t<div class=\"tabAccordionContent\"><div class=\"btText\" ><\/p>\n<p>\nFor <strong>hygiene reasons<\/strong>, we have designated certain rooms in our hotel where guests may stay with their dogs. Since the number of rooms where dogs are permitted is limited, you must register your dog at the time of reservation, and your stay with your dog is only possible after confirmation from the hotel. In select Economy Apartments and select Superior Family Hotel Rooms, pets are allowed for an additional fee and <strong>upon request<\/strong>; please notify us of your pet when booking.  <\/p>\n<p>Please understand that if you register your dog after the fact\u2014even if you have received a booking confirmation\u2014the hotel may still have to cancel your reservation if the rooms designated for guests with dogs are already fully booked.<\/p>\n<ul>\n<li>We charge 13 \u20ac \/ night per dog<\/li>\n<li>Maximum 2 dogs allowed per apartment or room<\/li>\n<li>Not permitted in the restaurant<\/li>\n<li>We charge a special cleaning fee of 100 \u20ac if a dog stays in the room unannounced or a second dog stays in the room<\/li>\n<\/ul>\n<p>The owners are liable for their animal. Dogs are to be handled in such a way that they do not harass or endanger other guests. Pets are not allowed in our restaurants, wellness areas and in the Comfort category and Superior Apartments. For your pet without bowl and food we charge you additionally 13,00 \u20ac per pet\/night.   <\/p>\n<p>\n<\/div><\/div>\n\t\t<\/div><div class=\"tabPane\">\n\t\t\t<div class=\"tabAccordionTitle\"><span>Are there any non-smoking flats?<\/span><\/div>\n\t\t\t<div class=\"tabAccordionContent\"><div class=\"btText\" ><\/p>\n<p>\nA healthy sleep and rest begins in a healthy environment and therefore smoking is prohibited in all apartments and public areas. Smoking is allowed on the balconies. Please use the ashtrays provided.  <\/p>\n<p>\n<\/div><\/div>\n\t\t<\/div><div class=\"tabPane\">\n\t\t\t<div class=\"tabAccordionTitle\"><span>Are there any single or double rooms?<\/span><\/div>\n\t\t\t<div class=\"tabAccordionContent\"><div class=\"btText\" ><\/p>\n<p>\nWe are an aparthotel and have only spacious apartments. These are also available for single travelers or couples. <\/p>\n<p>\n<\/div><\/div>\n\t\t<\/div><\/div><\/div><\/div><\/div><\/div><div class=\"rowItem col-md-3 col-sm-6 col-ms-12 btTextLeft animate animate-fadein btMiddleVertical btDoublePadding\" style=\"background-color: rgba(229, 229, 229, 1);\" data-width=\"3\"><div class=\"rowItemContent\" ><div class=\"rowItemContentInner\"><div class=\"servicesItem  btIcoAccentColorIcon btIcoMediumSizeIcon \"><div class=\"sIcon\"><span class=\"btIco btIcoMediumSize btIcoFilledType btIcoAccentColor\"><span  data-ico-fa=\"&#xf059;\" class=\"btIcoHolder\"><\/span><\/span><\/div><\/div><div class=\"btClear btSeparator topSmallSpaced noBorder\" ><hr><\/div><div class=\"btText\" ><\/p>\n<p>\nDo you have a question that we have not answered here? Simply use our <a href=\"https:\/\/www.panoramic-hotel.de\/en\/contact\/\">contact form<\/a> or send us an email to <a href=\"mailto:reservierung@panoramic-hotel.de\">reservierung@panoramic-hotel.de<\/a>. We will answer your question as soon as possible.  <\/p>\n<p>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/section><section id=\"bt_section6ace51b047be0\"  class=\"boldSection topSemiSpaced gutter inherit\" ><div class=\"port\"><div class=\"boldCell\"><div class=\"boldCellInner\"><div class=\"boldRow \" ><div class=\"boldRowInner\"><div class=\"rowItem col-md-9 col-ms-12  btTextLeft\"  data-width=\"9\"><div class=\"rowItemContent\" ><div class=\"rowItemContentInner\"><header class=\"header btClear medium  btHeadlineDefaultColor btBottomDashAccentColor\" ><div class=\"dash\"><h3><span class=\"headline\">Questions about the hotel<\/span><\/h3><\/div><\/header><div class=\"btTabs tabsVertical\" data-open-first=\"yes\"><ul class=\"tabsHeader\"><li><span>Is there free Wi-Fi at the hotel?<\/span><\/li><li><span>Is there a safe or somewhere secure to store my belongings?<\/span><\/li><li><span>Is the hotel accessible for people with disabilities?<\/span><\/li><li><span>Are there any parking spaces at the hotel?<\/span><\/li><li><span>Are there electric charging points at the hotel?<\/span><\/li><li><span>Can I reserve a parking space?<\/span><\/li><li><span>What are the reception opening hours?<\/span><\/li><li><span>What leisure activities does your family hotel offer?<\/span><\/li><li><span>Are there any bikes in the house?<\/span><\/li><li><span>Does the hotel have a washing machine?<\/span><\/li><\/ul><div class=\"tabPanes accordionPanes\"><div class=\"tabPane\">\n\t\t\t<div class=\"tabAccordionTitle\"><span>Is there free Wi-Fi at the hotel?<\/span><\/div>\n\t\t\t<div class=\"tabAccordionContent\"><div class=\"btText\" ><\/p>\n<p>\nIn the hotel lobby as well as in the apartments and rooms we offer free W-LAN.<\/p>\n<p>\n<\/div><\/div>\n\t\t<\/div><div class=\"tabPane\">\n\t\t\t<div class=\"tabAccordionTitle\"><span>Is there a safe or somewhere secure to store my belongings?<\/span><\/div>\n\t\t\t<div class=\"tabAccordionContent\"><div class=\"btText\" ><\/p>\n<p>\nPlease deposit your valuables in the hotel safe, which is available free of charge. The hotel assumes no liability for cash and valuables lost in the apartment. <\/p>\n<p>\n<\/div><\/div>\n\t\t<\/div><div class=\"tabPane\">\n\t\t\t<div class=\"tabAccordionTitle\"><span>Is the hotel accessible for people with disabilities?<\/span><\/div>\n\t\t\t<div class=\"tabAccordionContent\"><div class=\"btText\" ><\/p>\n<p>\nOur aparthotel is not barrier-free. The apartments and rooms can be reached by elevator, but all public areas such as the restaurants, reception and swimming pool can only be reached by stairs. <\/p>\n<p>\n<\/div><\/div>\n\t\t<\/div><div class=\"tabPane\">\n\t\t\t<div class=\"tabAccordionTitle\"><span>Are there any parking spaces at the hotel?<\/span><\/div>\n\t\t\t<div class=\"tabAccordionContent\"><div class=\"btText\" ><\/p>\n<p>There is free parking directly at the hotel and within walking distance of about 300 meters.<\/p>\n<p>\n<\/div><\/div>\n\t\t<\/div><div class=\"tabPane\">\n\t\t\t<div class=\"tabAccordionTitle\"><span>Are there electric charging points at the hotel?<\/span><\/div>\n\t\t\t<div class=\"tabAccordionContent\"><div class=\"btText\" ><\/p>\n<p>There are 3 electric vehicle charging stations available for a fee.<\/p>\n<p>\n<\/div><\/div>\n\t\t<\/div><div class=\"tabPane\">\n\t\t\t<div class=\"tabAccordionTitle\"><span>Can I reserve a parking space?<\/span><\/div>\n\t\t\t<div class=\"tabAccordionContent\"><div class=\"btText\" ><\/p>\n<p>\nIt is not possible to reserve a parking space.<\/p>\n<p>\n<\/div><\/div>\n\t\t<\/div><div class=\"tabPane\">\n\t\t\t<div class=\"tabAccordionTitle\"><span>What are the reception opening hours?<\/span><\/div>\n\t\t\t<div class=\"tabAccordionContent\"><div class=\"btText\" ><\/p>\n<p>\nThe reception is manned 24 hours for you and is happy to help and advise you.<\/p>\n<p>\n<\/div><\/div>\n\t\t<\/div><div class=\"tabPane\">\n\t\t\t<div class=\"tabAccordionTitle\"><span>What leisure activities does your family hotel offer?<\/span><\/div>\n\t\t\t<div class=\"tabAccordionContent\"><div class=\"btText\" ><\/p>\n<p>Child-friendly environment and child-friendly staff, mini-golf course*, trampoline*, bouncy castle*, children\u2019s playground on the property, table tennis room, game room, billiards, foosball, kid-friendly meals, professional childcare at the \u201cBiber-Club\u201d for children ages 3 and up, kids\u2019 disco*, magic show*, torchlight and lantern walk*, indoor play in the game room regardless of the weather, games and books available to borrow (available at the front desk) *seasonal<\/p>\n<p>\n<\/div><\/div>\n\t\t<\/div><div class=\"tabPane\">\n\t\t\t<div class=\"tabAccordionTitle\"><span>Are there any bikes in the house?<\/span><\/div>\n\t\t\t<div class=\"tabAccordionContent\"><div class=\"btText\" ><\/p>\n<p>No, but you can rent bikes in Braunlage at Linus Bikes &#038; More. You&#8217;ll receive a 10% discount on all bikes.   <a href=\"https:\/\/www.panoramic-hotel.de\/blog\/fahrradverleih-harz\/\">Learn More<\/a><\/p>\n<p>You can store your bicycles in a lockable bicycle garage.<\/p>\n<p>\n<\/div><\/div>\n\t\t<\/div><div class=\"tabPane\">\n\t\t\t<div class=\"tabAccordionTitle\"><span>Does the hotel have a washing machine?<\/span><\/div>\n\t\t\t<div class=\"tabAccordionContent\"><div class=\"btText\" ><\/p>\n<p>\nFor your laundry there is a laundromat with washing machines and dryers. Washing tabs and coins for this purpose are available at the reception for a fee. <\/p>\n<p>\n<\/div><\/div>\n\t\t<\/div><\/div><\/div><\/div><\/div><\/div><div class=\"rowItem col-md-3 col-sm-6 col-ms-12 btTextLeft\"  data-width=\"3\"><div class=\"rowItemContent\" ><div class=\"rowItemContentInner\"><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/section><section id=\"bt_section6ace51b0486d0\"  class=\"boldSection topSemiSpaced gutter inherit\" ><div class=\"port\"><div class=\"boldCell\"><div class=\"boldCellInner\"><div class=\"boldRow \" ><div class=\"boldRowInner\"><div class=\"rowItem col-md-9 col-ms-12  btTextLeft\"  data-width=\"9\"><div class=\"rowItemContent\" ><div class=\"rowItemContentInner\"><header class=\"header btClear medium  btHeadlineDefaultColor btBottomDashAccentColor\" ><div class=\"dash\"><h3><span class=\"headline\">Questions about the equipment of the apartments<\/span><\/h3><\/div><\/header><div class=\"btTabs tabsVertical\" data-open-first=\"yes\"><ul class=\"tabsHeader\"><li><span>How do the Comfort Apartments differ from the Economy Apartments?<\/span><\/li><li><span>How big are the flats?<\/span><\/li><li><span>Do the flats have a balcony?<\/span><\/li><li><span>What facilities are there in the apartment\u2019s kitchen?<\/span><\/li><li><span>Is there a hairdryer in the flat?<\/span><\/li><\/ul><div class=\"tabPanes accordionPanes\"><div class=\"tabPane\">\n\t\t\t<div class=\"tabAccordionTitle\"><span>How do the Comfort Apartments differ from the Economy Apartments?<\/span><\/div>\n\t\t\t<div class=\"tabAccordionContent\"><div class=\"btText\" ><\/p>\n<p>\nThe room layout is determined by twin or family designation. Both variants are available in Economy and Comfort versions. Compared to the economy apartments, the comfort apartments have been renovated in recent years.  <\/p>\n<p>\n<\/div><\/div>\n\t\t<\/div><div class=\"tabPane\">\n\t\t\t<div class=\"tabAccordionTitle\"><span>How big are the flats?<\/span><\/div>\n\t\t\t<div class=\"tabAccordionContent\"><div class=\"btText\" ><\/p>\n<p>Our apartments and Superior Family Hotel Rooms measure 48 m\u00b2. The Superior XXL Apartments measure 96 m\u00b2 (1 Superior Family Apartment and 1 Superior Family Hotel Room with a connecting door). You can find the different floor plans under the<a href=\"https:\/\/www.panoramic-hotel.de\/en\/rooms-and-prices\/\">\u201cRooms &#038; Rates\u201d<\/a>menu item.  <\/p>\n<p>\n<\/div><\/div>\n\t\t<\/div><div class=\"tabPane\">\n\t\t\t<div class=\"tabAccordionTitle\"><span>Do the flats have a balcony?<\/span><\/div>\n\t\t\t<div class=\"tabAccordionContent\"><div class=\"btText\" ><\/p>\n<p>\nYes, all apartments have their own balcony (seasonally furnished).<\/p>\n<p>\n<\/div><\/div>\n\t\t<\/div><div class=\"tabPane\">\n\t\t\t<div class=\"tabAccordionTitle\"><span>What facilities are there in the apartment\u2019s kitchen?<\/span><\/div>\n\t\t\t<div class=\"tabAccordionContent\"><div class=\"btText\" ><\/p>\n<p>\nIn addition to cooking utensils and crockery, our apartment kitchens are equipped with a fridge, oven with hob, kettle and filter coffee machine. You can borrow a toaster at the reception (subject to availability). <\/p>\n<p>There is no kitchen in the superior family hotel rooms, but a coffee capsule machine with trial capsules is available here; additional capsules can be purchased at reception. A kettle is available on request (subject to availability). <\/p>\n<p>\n<\/div><\/div>\n\t\t<\/div><div class=\"tabPane\">\n\t\t\t<div class=\"tabAccordionTitle\"><span>Is there a hairdryer in the flat?<\/span><\/div>\n\t\t\t<div class=\"tabAccordionContent\"><div class=\"btText\" ><\/p>\n<p>\nYou are welcome to borrow a hairdryer free of charge at the reception &#8211; while stocks last!<\/p>\n<p>A hairdryer is available in the bathroom in the Superior category.<\/p>\n<p>\n<\/div><\/div>\n\t\t<\/div><\/div><\/div><\/div><\/div><\/div><div class=\"rowItem col-md-3 col-sm-6 col-ms-12 btTextLeft\"  data-width=\"3\"><div class=\"rowItemContent\" ><div class=\"rowItemContentInner\"><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/section><section id=\"bt_section6ace51b048ccf\"  class=\"boldSection topSemiSpaced gutter inherit\" ><div class=\"port\"><div class=\"boldCell\"><div class=\"boldCellInner\"><div class=\"boldRow \" ><div class=\"boldRowInner\"><div class=\"rowItem col-md-9 col-ms-12  btTextLeft\"  data-width=\"9\"><div class=\"rowItemContent\" ><div class=\"rowItemContentInner\"><header class=\"header btClear medium  btHeadlineDefaultColor btBottomDashAccentColor\" ><div class=\"dash\"><h3><span class=\"headline\">Around the catering<\/span><\/h3><\/div><\/header><div class=\"btTabs tabsVertical\" data-open-first=\"yes\"><ul class=\"tabsHeader\"><li><span>Are there any breakfast, half-board or all-inclusive options?<\/span><\/li><li><span>Can I still book my preferred meal plan on arrival?<\/span><\/li><li><span>I\u2019ve booked an all-inclusive holiday \u2013 when do the services start?<\/span><\/li><li><span>Is it possible to have breakfast or dinner at your hotel without staying the night?<\/span><\/li><\/ul><div class=\"tabPanes accordionPanes\"><div class=\"tabPane\">\n\t\t\t<div class=\"tabAccordionTitle\"><span>Are there any breakfast, half-board or all-inclusive options?<\/span><\/div>\n\t\t\t<div class=\"tabAccordionContent\"><div class=\"btText\" ><\/p>\n<p>\nYes, you can select your preferred meal plan right when you make your reservation. Choose here between breakfast, half-board plus, or all-inclusive. Or select one of the attractive <a href=\"https:\/\/www.panoramic-hotel.de\/en\/arrangements-offers\/\">packages<\/a>, which already include various meal options.  <\/p>\n<p>\n<\/div><\/div>\n\t\t<\/div><div class=\"tabPane\">\n\t\t\t<div class=\"tabAccordionTitle\"><span>Can I still book my preferred meal plan on arrival?<\/span><\/div>\n\t\t\t<div class=\"tabAccordionContent\"><div class=\"btText\" ><\/p>\n<p>Our restaurant capacity is limited. We therefore recommend that you book your desired meal options in advance. <\/p>\n<p>\n<\/div><\/div>\n\t\t<\/div><div class=\"tabPane\">\n\t\t\t<div class=\"tabAccordionTitle\"><span>I\u2019ve booked an all-inclusive holiday \u2013 when do the services start?<\/span><\/div>\n\t\t\t<div class=\"tabAccordionContent\"><div class=\"btText\" ><\/p>\n<p>\nThe entitlement to the all-inclusive services begins at 16:00 on the day of arrival and ends at 10:00 after breakfast on the day of departure. Wearing wristbands is essential. <\/p>\n<p>\n<\/div><\/div>\n\t\t<\/div><div class=\"tabPane\">\n\t\t\t<div class=\"tabAccordionTitle\"><span>Is it possible to have breakfast or dinner at your hotel without staying the night?<\/span><\/div>\n\t\t\t<div class=\"tabAccordionContent\"><div class=\"btText\" ><\/p>\n<p>\nYes, of course you can dine and drink in our restaurants and bars even without an overnight stay. For a table reservation we are at your disposal by phone. <\/p>\n<p>\n<\/div><\/div>\n\t\t<\/div><\/div><\/div><\/div><\/div><\/div><div class=\"rowItem col-md-3 col-sm-6 col-ms-12 btTextLeft\"  data-width=\"3\"><div class=\"rowItemContent\" ><div class=\"rowItemContentInner\"><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/section><section id=\"bt_section6ace51b04b9c6\"  class=\"boldSection topSemiSpaced gutter inherit\" ><div class=\"port\"><div class=\"boldCell\"><div class=\"boldCellInner\"><div class=\"boldRow \" ><div class=\"boldRowInner\"><div class=\"rowItem col-md-9 col-ms-12  btTextLeft\"  data-width=\"9\"><div class=\"rowItemContent\" ><div class=\"rowItemContentInner\"><header class=\"header btClear medium  btHeadlineDefaultColor btBottomDashAccentColor\" ><div class=\"dash\"><h3><span class=\"headline\">Services<\/span><\/h3><\/div><\/header><div class=\"btTabs tabsVertical\" data-open-first=\"yes\"><ul class=\"tabsHeader\"><li><span>Does the hotel provide a change of towels and bed linen?<\/span><\/li><li><span>What does the initial laundry kit include?<\/span><\/li><li><span>Can I borrow a bathrobe?<\/span><\/li><li><span>Do you provide cots?<\/span><\/li><li><span>Can special requests be accommodated? E.g. gluten-free meals, feather-free pillows, etc.?<\/span><\/li><li><span>Is there a hotel shuttle, for example to the nearest railway station?<\/span><\/li><li><span>Is there a bread roll delivery service for the flats?<\/span><\/li><\/ul><div class=\"tabPanes accordionPanes\"><div class=\"tabPane\">\n\t\t\t<div class=\"tabAccordionTitle\"><span>Does the hotel provide a change of towels and bed linen?<\/span><\/div>\n\t\t\t<div class=\"tabAccordionContent\"><div class=\"btText\" ><\/p>\n<p>As an apartment hotel, we hand over the apartments ready for occupancy incl. Laundry initial equipment and only after your departure we will clean them. If you need fresh towels or bed linen, you can of course change them at the reception for a fee. If you wish an intermediate cleaning or a daily cleaning, please let the reception know. For more information about prices, please contact our reception staff.    <\/p>\n<p>For direct bookings of 8 or more nights: one mid-stay cleaning, including a linen change, is included in the price.<\/p>\n<p>Final cleaning is not included for all apartments. This is charged per apartment per stay of \u20ac 45.00. For the Superior XXL family apartment there is a final cleaning fee of 90,00 \u20ac.  <\/p>\n<p>In the Superior Family Hotel rooms, hotel service is provided, but for the protection of the environment, not every day, but every 2nd day.<\/p>\n<p>\n<\/div><\/div>\n\t\t<\/div><div class=\"tabPane\">\n\t\t\t<div class=\"tabAccordionTitle\"><span>What does the initial laundry kit include?<\/span><\/div>\n\t\t\t<div class=\"tabAccordionContent\"><div class=\"btText\" ><\/p>\n<p>\nThe initial equipment includes per person bed linen, a shower towel and a towel and a shower mat.<\/p>\n<p>\n<\/div><\/div>\n\t\t<\/div><div class=\"tabPane\">\n\t\t\t<div class=\"tabAccordionTitle\"><span>Can I borrow a bathrobe?<\/span><\/div>\n\t\t\t<div class=\"tabAccordionContent\"><div class=\"btText\" ><\/p>\n<p>\nFluffy rental bathrobes (adults &#8211; universal size XL, children&#8217;s bathrobes in size 140) are available for a fee at the reception (subject to availability).<\/p>\n<p>\n<\/div><\/div>\n\t\t<\/div><div class=\"tabPane\">\n\t\t\t<div class=\"tabAccordionTitle\"><span>Do you provide cots?<\/span><\/div>\n\t\t\t<div class=\"tabAccordionContent\"><div class=\"btText\" ><\/p>\n<p>\nChild-friendly equipment is a matter of course at our family hotel. We have extensive children&#8217;s and family equipment ready for you. These are available for our younger guests for <a href=\"https:\/\/www.panoramic-hotel.de\/en\/rooms-and-prices\/\">a small fee<\/a>. Please specify the desired children&#8217;s items already with your reservation. So you can fully enjoy your well-deserved family vacation with baby and toddler. (while stocks last and by appointment)     <\/p>\n<ul>\n<li>Baby monitor and night light for the nursery<\/li>\n<li>Baby travel cots with bedding<\/li>\n<li>Changing pads<\/li>\n<li>Diaper pail<\/li>\n<li>Baby bath tubs<\/li>\n<li>Potty or toilet inserts<\/li>\n<li>Stool for washbasin<\/li>\n<li>Bottle warmer<\/li>\n<li>Buggies<\/li>\n<li>Highchairs for children<\/li>\n<li>Safety grids for beds<\/li>\n<\/ul>\n<p>\n<\/div><\/div>\n\t\t<\/div><div class=\"tabPane\">\n\t\t\t<div class=\"tabAccordionTitle\"><span>Can special requests be accommodated? E.g. gluten-free meals, feather-free pillows, etc.?<\/span><\/div>\n\t\t\t<div class=\"tabAccordionContent\"><div class=\"btText\" ><\/p>\n<p>\nWe are always eager to fulfill your every wish. Please specify your preferences when booking, especially if you have food intolerances and require special foods. <\/p>\n<p>\n<\/div><\/div>\n\t\t<\/div><div class=\"tabPane\">\n\t\t\t<div class=\"tabAccordionTitle\"><span>Is there a hotel shuttle, for example to the nearest railway station?<\/span><\/div>\n\t\t\t<div class=\"tabAccordionContent\"><div class=\"btText\" ><\/p>\n<p data-pm-slice=\"1 1 &#091;&#093;\">The hotel does not offer its own shuttle service. The nearest train stations are in <strong>Barbis (a district of Bad Lauterberg)<\/strong> and in <strong>Herzberg am Harz<\/strong>. Our colleagues on site will, of course, be happy to arrange a taxi for you at any time to take you to the hotel.  <\/p>\n<p>\n<\/div><\/div>\n\t\t<\/div><div class=\"tabPane\">\n\t\t\t<div class=\"tabAccordionTitle\"><span>Is there a bread roll delivery service for the flats?<\/span><\/div>\n\t\t\t<div class=\"tabAccordionContent\"><div class=\"btText\" ><\/p>\n<p>\nYou are welcome to buy fresh bread rolls at the hotel in the morning, simply order them at reception the evening before and collect them from the restaurant in the morning.<\/p>\n<p>\n<\/div><\/div>\n\t\t<\/div><\/div><\/div><\/div><\/div><\/div><div class=\"rowItem col-md-3 col-sm-6 col-ms-12 btTextLeft\"  data-width=\"3\"><div class=\"rowItemContent\" ><div class=\"rowItemContentInner\"><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/section><section id=\"bt_section6ace51b04c25b\"  class=\"boldSection topSemiSpaced gutter inherit\" ><div class=\"port\"><div class=\"boldCell\"><div class=\"boldCellInner\"><div class=\"boldRow \" ><div class=\"boldRowInner\"><div class=\"rowItem col-md-9 col-ms-12  btTextLeft\"  data-width=\"9\"><div class=\"rowItemContent\" ><div class=\"rowItemContentInner\"><header class=\"header btClear medium  btHeadlineDefaultColor btBottomDashAccentColor\" ><div class=\"dash\"><h3><span class=\"headline\">Questions About Our Rewards Program<\/span><\/h3><\/div><\/header><div class=\"btTabs tabsVertical\" data-open-first=\"yes\"><ul class=\"tabsHeader\"><li><span>How does the loyalty scheme work?<\/span><\/li><li><span>How can I sign up for the loyalty scheme?<\/span><\/li><li><span>What are the benefits of signing up to the loyalty scheme?<\/span><\/li><\/ul><div class=\"tabPanes accordionPanes\"><div class=\"tabPane\">\n\t\t\t<div class=\"tabAccordionTitle\"><span>How does the loyalty scheme work?<\/span><\/div>\n\t\t\t<div class=\"tabAccordionContent\"><div class=\"btText\" ><\/p>\n<p>The more often you stay with us, the higher your status will be, and the more you&#8217;ll benefit from the exclusive perks of our rewards program.<\/p>\n<p>\n<\/div><\/div>\n\t\t<\/div><div class=\"tabPane\">\n\t\t\t<div class=\"tabAccordionTitle\"><span>How can I sign up for the loyalty scheme?<\/span><\/div>\n\t\t\t<div class=\"tabAccordionContent\"><div class=\"btText\" ><\/p>\n<p>You do not need to <a href=\"https:\/\/www.panoramic-hotel.de\/en\/bonusprogramme\/\">register as a regular guest in the rewards program<\/a>. Your status is determined automatically based on the number of stays you&#8217;ve had at the Harz-Hotel Panoramic over the past ten years. <\/p>\n<p>\n<\/div><\/div>\n\t\t<\/div><div class=\"tabPane\">\n\t\t\t<div class=\"tabAccordionTitle\"><span>What are the benefits of signing up to the loyalty scheme?<\/span><\/div>\n\t\t\t<div class=\"tabAccordionContent\"><div class=\"btText\" ><\/p>\n<p>Als Dank f\u00fcr Ihre Treue belohnen wir Sie mit einem exklusiven Rabatt, der nach der Anzahl Ihrer Aufenthalte bei uns gestaffelt ist: Bronze, Silber und Gold. <a href=\"https:\/\/www.panoramic-hotel.de\/en\/bonusprogramme\/\">About the Rewards Program<\/a><\/p>\n<p>\n<\/div><\/div>\n\t\t<\/div><\/div><\/div><\/div><\/div><\/div><div class=\"rowItem col-md-3 col-sm-6 col-ms-12 btTextLeft\"  data-width=\"3\"><div class=\"rowItemContent\" ><div class=\"rowItemContentInner\"><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/section><section id=\"bt_section6ace51b04c652\"  class=\"boldSection topSemiSpaced bottomSpaced gutter inherit\" ><div class=\"port\"><div class=\"boldCell\"><div class=\"boldCellInner\"><div class=\"boldRow \" ><div class=\"boldRowInner\"><div class=\"rowItem col-md-9 col-ms-12  btTextLeft\"  data-width=\"9\"><div class=\"rowItemContent\" ><div class=\"rowItemContentInner\"><header class=\"header btClear medium  btHeadlineDefaultColor btBottomDashAccentColor\" ><div class=\"dash\"><h3><span class=\"headline\">Winter vacation in the Harz Mountains<\/span><\/h3><\/div><\/header><div class=\"btTabs tabsVertical\" data-open-first=\"yes\"><ul class=\"tabsHeader\"><li><span>Do we need winter tyres or snow chains?<\/span><\/li><li><span>Can we hire sledge at the hotel?<\/span><\/li><li><span>Where are the nearest places to go cross-country skiing, downhill skiing or tobogganing?<\/span><\/li><\/ul><div class=\"tabPanes accordionPanes\"><div class=\"tabPane\">\n\t\t\t<div class=\"tabAccordionTitle\"><span>Do we need winter tyres or snow chains?<\/span><\/div>\n\t\t\t<div class=\"tabAccordionContent\"><div class=\"btText\" ><\/p>\n<p>\nSince December 4, 2010, it has been mandatory in Germany to drive with tires suitable for slush, slippery snow, black ice, frost or ice. Suitable tires are those that are marked M + S or have a snowflake symbol &#8211; this applies to both winter and all-season tires. <\/p>\n<p>There is no general obligation to use snow chains in the Upper Harz, but it happens again and again that roads at higher elevations &#8211; such as the B4 from Bad Harzburg or Braunlage at Torfhaus &#8211; may only be driven on with snow chains. Basically, however, you should never set out without proper winter gear. Otherwise, the trip can be over sooner than you think &#8211; in the worst case, before your dream vacation has even begun.  <\/p>\n<p>\n<\/div><\/div>\n\t\t<\/div><div class=\"tabPane\">\n\t\t\t<div class=\"tabAccordionTitle\"><span>Can we hire sledge at the hotel?<\/span><\/div>\n\t\t\t<div class=\"tabAccordionContent\"><div class=\"btText\" ><\/p>\n<p>\nYou are welcome to rent wooden sledges at the hotel, subject to availability. For more information about prices, please contact our reception staff. <\/p>\n<p>\n<\/div><\/div>\n\t\t<\/div><div class=\"tabPane\">\n\t\t\t<div class=\"tabAccordionTitle\"><span>Where are the nearest places to go cross-country skiing, downhill skiing or tobogganing?<\/span><\/div>\n\t\t\t<div class=\"tabAccordionContent\"><div class=\"btText\" ><\/p>\n<p>\nIn winter, the access to the 47 km long cross-country skiing trail network S\u00fcdharz, a 200-300 m long ski slope with drag lift and a toboggan run at Heibek and many cleared winter hiking trails in Bad Lauterberg provide variety.<\/p>\n<p>Larger winter sports areas are located, for example, in Braunlage or St. Andreasberg, both places can be reached by car in about 20 minutes.<\/p>\n<p>\n<\/div><\/div>\n\t\t<\/div><\/div><\/div><\/div><\/div><\/div><div class=\"rowItem col-md-3 col-sm-6 col-ms-12 btTextLeft\"  data-width=\"3\"><div class=\"rowItemContent\" ><div class=\"rowItemContentInner\"><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/section><\/p>\n<span class=\"et_bloom_bottom_trigger\"><\/span>","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-4534","page","type-page","status-publish","hentry"],"aioseo_notices":[],"aioseo_head":"\n\t\t<!-- All in One SEO 5.0.3 - aioseo.com -->\n\t<meta name=\"robots\" content=\"max-image-preview:large\" \/>\n\t<link rel=\"canonical\" href=\"https:\/\/www.panoramic-hotel.de\/en\/frequently-asked-questions\/\" \/>\n\t\t<meta name=\"generator\" content=\"All in One SEO (AIOSEO) 5.0.3\" \/>\n\t\t<meta property=\"og:locale\" content=\"en_US\" \/>\n\t\t<meta property=\"og:site_name\" content=\"Panoramic Hotel | Urlaub g\u00fcnstig, All Inclusive, Last Minute\" \/>\n\t\t<meta property=\"og:type\" content=\"article\" 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