Frequently asked questions
General questions
- When can I check in / By what time do I have to check out?
- Can we use the swimming pool before check-in, or even after check-out, until the end of the day?
- Should we pay a deposit?
- What payment methods are accepted at the hotel?
- Are pets allowed?
- Are there any non-smoking flats?
- Are there any single or double rooms?
The apartments/rooms are available to you starting at 4:00 p.m. on the day of arrival and until 10:00 a.m. on the day of departure.
Depending on availability, you are welcome to book early check-in starting at 11:00 a.m. or late check-out until 4:00 p.m. as an additional service. Please contact us!
Our swimming pool as well as the sauna area are at your disposal on the day of arrival before the apartment is ready for occupancy as well as on the day of departure after check-out, as the check-in times or check-out times are only valid for the use of the apartment. Please note the opening hours:
Swimming pool
Monday: 8 :00 a.m. to 12:00 p.m. and 3:00 p.m. to 9:30 p.m.
Tuesday–Sunday: 8 :00 a.m. to 9:30 p.m., open continuously
Sauna
daily 15:00 to 21:30 (90°C sauna & steam bath) on request, please register at least one hour in advance at reception.
Unless otherwise stated in the booking confirmation, payment of the full amount is due on arrival.
In addition to cash, we also accept EC card, Maestro, Master and Visa card.
For hygiene reasons, we have designated certain rooms in our hotel where guests may stay with their dogs. Since the number of rooms where dogs are permitted is limited, you must register your dog at the time of reservation, and your stay with your dog is only possible after confirmation from the hotel. In select Economy Apartments and select Superior Family Hotel Rooms, pets are allowed for an additional fee and upon request; please notify us of your pet when booking.
Please understand that if you register your dog after the fact—even if you have received a booking confirmation—the hotel may still have to cancel your reservation if the rooms designated for guests with dogs are already fully booked.
- We charge 13 € / night per dog
- Maximum 2 dogs allowed per apartment or room
- Not permitted in the restaurant
- We charge a special cleaning fee of 100 € if a dog stays in the room unannounced or a second dog stays in the room
The owners are liable for their animal. Dogs are to be handled in such a way that they do not harass or endanger other guests. Pets are not allowed in our restaurants, wellness areas and in the Comfort category and Superior Apartments. For your pet without bowl and food we charge you additionally 13,00 € per pet/night.
A healthy sleep and rest begins in a healthy environment and therefore smoking is prohibited in all apartments and public areas. Smoking is allowed on the balconies. Please use the ashtrays provided.
We are an aparthotel and have only spacious apartments. These are also available for single travelers or couples.
Do you have a question that we have not answered here? Simply use our contact form or send us an email to reservierung@panoramic-hotel.de. We will answer your question as soon as possible.
Questions about the hotel
- Is there free Wi-Fi at the hotel?
- Is there a safe or somewhere secure to store my belongings?
- Is the hotel accessible for people with disabilities?
- Are there any parking spaces at the hotel?
- Are there electric charging points at the hotel?
- Can I reserve a parking space?
- What are the reception opening hours?
- What leisure activities does your family hotel offer?
- Are there any bikes in the house?
- Does the hotel have a washing machine?
In the hotel lobby as well as in the apartments and rooms we offer free W-LAN.
Please deposit your valuables in the hotel safe, which is available free of charge. The hotel assumes no liability for cash and valuables lost in the apartment.
Our aparthotel is not barrier-free. The apartments and rooms can be reached by elevator, but all public areas such as the restaurants, reception and swimming pool can only be reached by stairs.
There is free parking directly at the hotel and within walking distance of about 300 meters.
There are 3 electric vehicle charging stations available for a fee.
It is not possible to reserve a parking space.
The reception is manned 24 hours for you and is happy to help and advise you.
Child-friendly environment and child-friendly staff, mini-golf course*, trampoline*, bouncy castle*, children’s playground on the property, table tennis room, game room, billiards, foosball, kid-friendly meals, professional childcare at the “Biber-Club” for children ages 3 and up, kids’ disco*, magic show*, torchlight and lantern walk*, indoor play in the game room regardless of the weather, games and books available to borrow (available at the front desk) *seasonal
No, but you can rent bikes in Braunlage at Linus Bikes & More. You’ll receive a 10% discount on all bikes. Learn More
You can store your bicycles in a lockable bicycle garage.
For your laundry there is a laundromat with washing machines and dryers. Washing tabs and coins for this purpose are available at the reception for a fee.
Questions about the equipment of the apartments
- How do the Comfort Apartments differ from the Economy Apartments?
- How big are the flats?
- Do the flats have a balcony?
- What facilities are there in the apartment’s kitchen?
- Is there a hairdryer in the flat?
The room layout is determined by twin or family designation. Both variants are available in Economy and Comfort versions. Compared to the economy apartments, the comfort apartments have been renovated in recent years.
Our apartments and Superior Family Hotel Rooms measure 48 m². The Superior XXL Apartments measure 96 m² (1 Superior Family Apartment and 1 Superior Family Hotel Room with a connecting door). You can find the different floor plans under the“Rooms & Rates”menu item.
Yes, all apartments have their own balcony (seasonally furnished).
In addition to cooking utensils and crockery, our apartment kitchens are equipped with a fridge, oven with hob, kettle and filter coffee machine. You can borrow a toaster at the reception (subject to availability).
There is no kitchen in the superior family hotel rooms, but a coffee capsule machine with trial capsules is available here; additional capsules can be purchased at reception. A kettle is available on request (subject to availability).
You are welcome to borrow a hairdryer free of charge at the reception – while stocks last!
A hairdryer is available in the bathroom in the Superior category.
Around the catering
- Are there any breakfast, half-board or all-inclusive options?
- Can I still book my preferred meal plan on arrival?
- I’ve booked an all-inclusive holiday – when do the services start?
- Is it possible to have breakfast or dinner at your hotel without staying the night?
Yes, you can select your preferred meal plan right when you make your reservation. Choose here between breakfast, half-board plus, or all-inclusive. Or select one of the attractive packages, which already include various meal options.
Our restaurant capacity is limited. We therefore recommend that you book your desired meal options in advance.
The entitlement to the all-inclusive services begins at 16:00 on the day of arrival and ends at 10:00 after breakfast on the day of departure. Wearing wristbands is essential.
Yes, of course you can dine and drink in our restaurants and bars even without an overnight stay. For a table reservation we are at your disposal by phone.
Services
- Does the hotel provide a change of towels and bed linen?
- What does the initial laundry kit include?
- Can I borrow a bathrobe?
- Do you provide cots?
- Can special requests be accommodated? E.g. gluten-free meals, feather-free pillows, etc.?
- Is there a hotel shuttle, for example to the nearest railway station?
- Is there a bread roll delivery service for the flats?
As an apartment hotel, we hand over the apartments ready for occupancy incl. Laundry initial equipment and only after your departure we will clean them. If you need fresh towels or bed linen, you can of course change them at the reception for a fee. If you wish an intermediate cleaning or a daily cleaning, please let the reception know. For more information about prices, please contact our reception staff.
For direct bookings of 8 or more nights: one mid-stay cleaning, including a linen change, is included in the price.
Final cleaning is not included for all apartments. This is charged per apartment per stay of € 45.00. For the Superior XXL family apartment there is a final cleaning fee of 90,00 €.
In the Superior Family Hotel rooms, hotel service is provided, but for the protection of the environment, not every day, but every 2nd day.
The initial equipment includes per person bed linen, a shower towel and a towel and a shower mat.
Fluffy rental bathrobes (adults – universal size XL, children’s bathrobes in size 140) are available for a fee at the reception (subject to availability).
Child-friendly equipment is a matter of course at our family hotel. We have extensive children’s and family equipment ready for you. These are available for our younger guests for a small fee. Please specify the desired children’s items already with your reservation. So you can fully enjoy your well-deserved family vacation with baby and toddler. (while stocks last and by appointment)
- Baby monitor and night light for the nursery
- Baby travel cots with bedding
- Changing pads
- Diaper pail
- Baby bath tubs
- Potty or toilet inserts
- Stool for washbasin
- Bottle warmer
- Buggies
- Highchairs for children
- Safety grids for beds
We are always eager to fulfill your every wish. Please specify your preferences when booking, especially if you have food intolerances and require special foods.
The hotel does not offer its own shuttle service. The nearest train stations are in Barbis (a district of Bad Lauterberg) and in Herzberg am Harz. Our colleagues on site will, of course, be happy to arrange a taxi for you at any time to take you to the hotel.
You are welcome to buy fresh bread rolls at the hotel in the morning, simply order them at reception the evening before and collect them from the restaurant in the morning.
Questions About Our Rewards Program
- How does the loyalty scheme work?
- How can I sign up for the loyalty scheme?
- What are the benefits of signing up to the loyalty scheme?
The more often you stay with us, the higher your status will be, and the more you’ll benefit from the exclusive perks of our rewards program.
You do not need to register as a regular guest in the rewards program. Your status is determined automatically based on the number of stays you’ve had at the Harz-Hotel Panoramic over the past ten years.
Als Dank für Ihre Treue belohnen wir Sie mit einem exklusiven Rabatt, der nach der Anzahl Ihrer Aufenthalte bei uns gestaffelt ist: Bronze, Silber und Gold. About the Rewards Program
Winter vacation in the Harz Mountains
- Do we need winter tyres or snow chains?
- Can we hire sledge at the hotel?
- Where are the nearest places to go cross-country skiing, downhill skiing or tobogganing?
Since December 4, 2010, it has been mandatory in Germany to drive with tires suitable for slush, slippery snow, black ice, frost or ice. Suitable tires are those that are marked M + S or have a snowflake symbol – this applies to both winter and all-season tires.
There is no general obligation to use snow chains in the Upper Harz, but it happens again and again that roads at higher elevations – such as the B4 from Bad Harzburg or Braunlage at Torfhaus – may only be driven on with snow chains. Basically, however, you should never set out without proper winter gear. Otherwise, the trip can be over sooner than you think – in the worst case, before your dream vacation has even begun.
You are welcome to rent wooden sledges at the hotel, subject to availability. For more information about prices, please contact our reception staff.
In winter, the access to the 47 km long cross-country skiing trail network Südharz, a 200-300 m long ski slope with drag lift and a toboggan run at Heibek and many cleared winter hiking trails in Bad Lauterberg provide variety.
Larger winter sports areas are located, for example, in Braunlage or St. Andreasberg, both places can be reached by car in about 20 minutes.
