The apartments are available from 4pm on the day of your arrival until 10pm on the day of your departure.
You are welcome to book an early arrival from 11am (if possible) or a late departure until 4pm. Please contact us!
Our pool as well as our sauna area are available for you on your arrival day before you can move into the apartments and on the departure day since the check in and check out times only refer to the use of the apartments.
A down payment of 20% is necessary for a binding booking, the remaining amount has to be payed once you arrive.
We accept cash, debit card, MasterCard, VisaCard and Maestro card.
Pets are allowed in the Standard apartments, please let us know when you book your stay. The owner is legally responsible for the pet. Make sure that your dog doesn´t bother any other guests. Pets are not allowed in our restaurants, wellness areas and in the comfort and superior category. We charge you 10.00 € a night for your pet, excluding food and bowl.
A healthy environment is necessary for a good sleep and for relaxation. Therefore, all of our apartments and the public areas are non-smoking areas. Smoking on the balcony is permitted. Please use the provided ash trays.
Click the menu item “Our Hotel => Hotel pamphlet” there you can find our hotel pamphlet as well as our flyers about offers, easily to download. We are happy to send you more information via post.
We are an apartment hotel and only offer spacious apartments. Available for people travelling alone or couples as well.
You find free wi-fi in the hotel lobby and apartments.
Please leave your valuable belongings in the hotel safe which you can use free of charge. The hotel assumes no liability for lost cash or belongings in your apartment.
Our apartment hotel is not disabled accessible.
We have free car parks right next to the hotel and within 980 ft.
A car park reservation is not possible.
The reception is open 24/7 and always ready to help you with anything.
Child friendly atmosphere and child friendly employees, kids playground next to the building, mini golf, table tennis room, games rooms, billiard, table football, child friendly food, kids buffet, professional child care at the Beaver-Kid´s Club from the age of 3, face painting, kid´s disco*, miniplaybackshow*, magic show*, torch and lantern walks*, carriage rides*, playing in the play room regardless of the weather, games and books to borrow (available at the reception), babysitting (additional charges can occur, pre-booking necessary) * depending on season.
No, but you can rent bicycles at “Zweirad Busche” in Bad Lauterberg. You can store your bikes in the lockable bike garage.
A washing machine and a dryer are available in the laundrette. You can get washing powder and coins at the reception for an additional fee.
The floor plan is determined by either Type A or Type B. Both options are available as the Standard and the Comfort version. The Comfort version has been renovated, the Standard apartments have not.
The apartments have the size of 48 m². You find the different floor plans under the menu item “rooms & prices”.
Yes, every apartment has its own balcony (furnishing depends on season)
Our apartment kitchens have cookware and dishes, a fridge, a stove and oven, kettle and a coffee machine. You can get a toaster at the reception (depends on availability)
You can get a blow dryer at the reception, no additional costs – while stocks last!
Yes, after booking your apartment you can book extra offers like half broad online. Or you can choose one of our attractive arrangements directly, many of them already include different meals of the day.
Our restaurant capacities are limited. We recommend booking your desired meal service in advance.
You can start using the all inclusive service the day you arrive from 4pm onwards until 10am after breakfast of the day you leave. The wearing of all inclusive bracelets is necessary.
Yes, of course you can dine and wine at our restaurants and bars. Call us to book a table.
Our apartment hotel provides the apartments ready to move in, including fresh bed sheets. After your departure we will clean the apartments. If you need fresh towels or bed sheets, you can of course change them at the reception for an additional fee. An intermediate or daily cleaning is possible, let the reception know. Our staff will provide you with more information about the costs at the reception.
The first fresh bed sheets and towels include, per person, one set of fresh bed sheets, a shower towel, small towel, and a shower mat.
Fluffy dressing gown to borrow (for adults – unisex XL, for children size 4,6 ft.) for a fee at the reception (depends on availability)
We offer the following items (depends on availability, pre-booking necessary): travel cot with bedding, baby monitor, changing pad, changing bin, baby bath, potty and special toilet seats, step-up stool for the sink, bottle warmer, disinfection, push chairs, high chairs, safety gates for cots. Please let us know what your child needs when you book your stay with us.
We are eager to fulfil every wish. Please let us know your special wishes when you book your stay at our hotel especially when you have any food allergies and need special types of food.
We don´t offer a shuttle service, but our staff are happy to call you a taxi anytime.
Yes, you can get fresh bread rolls at the hotel in the morning.
Witch coins are reward points which have equivalent value in euros.
A registration is needed for the log in as a regular guest to the bonus programme.
You can redeem your witch coins for specially selected packages and offers in the regular guest section and get cheaper offers for selected packages and offers via the log in section than on our regular homepage.
You get coins with your free registration for the bonus programme, by recommending us to family and friends and with your stays at our hotel.
Unfortunately, redeeming your coins is not possible that way. You can only use your witch coins if you book your stay directly at the hotel or on our homepage.
Please log in to the bonus programme with your login details. There you can book current packages for regular guests and create vouchers.
During a stay of at least three nights you can redeem up to €30,00 , after five nights even up to €50,00 .
Paying out the coins in cash is not possible. The remaining rest credit of a voucher expires when you depart.
For that, please log in to the bonus programme with your login details. There you can book the current packages for regular guests.
You can´t use the witch coins in combination with other discounts, packages or vouchers.
You are welcome to give your witch points in form of a voucher to someone else.
Recommend us to your friends and family in your log in section and get more witch coins!
The witch coins expire after 2 years. The witch coins that we give to you for your birthday expire after 1 year.